Yes, please select the pick-up option when placing your order, enter your postcode and choose from your nearest Jenny Craig centre/s.

When placing your order, you can select from a range of pick-up time slots at your nominated Jenny Craig centre in which to collect your order.

Orders can be collected on Mondays to Thursdays, during allocated hours.

Same day pick-up is available Mondays to Thursdays on orders placed before 12pm.

To check centre opening hours, please click here. If a public holiday falls on any of those days, then your order will be moved to the next available day.

When collecting your order, please bring your email confirmation of order displaying your order number (which can be shown on your smartphone or as a print out) and your physical photo ID that matches the name on the order.

At reception, any of our consultants will be able to help you.

If you’re unable to attend the centre to collect your order during your selected collection time slot, the centre will hold your order for one week.

If you miss your collection time, one of our consultants will call you on the phone number provided at the time of ordering, to make new arrangements for you to collect your order.

Yes, if you need to cancel your order, please contact our customer service team here.  Please note we are unable to cancel your order within 48 hours of your delivery.

Please contact our Customer Care team on 0800 502 302 or via the form on the Contact Us page.

Your local center will call you after you checkout and confirm the delivery date for your order with you.

Once you have placed your order online, you will receive a call from your closest Jenny Craig Centre within 24 hours (Monday to Friday), who will confirm delivery details and check when they can arrange for your order to be delivered.

We deliver to different postcodes on a set schedule, so subject to where you live, we may deliver to your area one or more times a week.

When your order is dispatched you will receive a text message with a tracking link which you can use to track your order.

If you have not received a text message by 9pm on the night before you expect your delivery, please contact us here or call us on 0800 502 302 (during business hours) and select 1 to chat to someone about your online order.

Yes, once your order has been delivered, you will receive a text message with photo confirmation. Please note: all frozen items must be placed into your freezer asap.

If any items in your delivery box are damaged when you receive the delivery

Please send the details of the damage to us here or call us on 0800 502 302 and select 1 to chat to someone about your online order. If you can, please take a photo of the item as you may then be asked to supply a photo of the damaged goods.

On occasion, some items may be out of stock, in this instance a replacement product will be provided, and we will notify you of any substitutions in your order.

If your order is missing an item, please get in touch with us here or call us on 0800 502 302 and select 1 to chat to someone about your online order.

No, you do not need to be at home to accept the delivery. When placing your order, you may provide optional delivery instructions e.g. leave at front door.

Please note: All frozen items must be placed into your freezer asap.